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Categories

1. Sales & Customer Success Awards section:

2. Customer Service & Contact Center Awards section:

3. New Products & Services, Upgrades, Solutions, and Innovations Awards section:

4. Sales and Service Enablement: Training, Consulting, and Outsourcing Awards section:

How To Prepare Your Answers
1. Sales Awards section
 

Why enter? This section honors sales professionals in organizations of all types, sizes and every industry from around the world. Sales professionals work hard. Nominate them for recognition as awards are important in their career’s timeline. Sales people are persistent, enthusiastic, and take responsibility for their results.

Who Should Enter? Nominate your company's Sales professionals from any city, country, or worldwide.

Eligibility Requirements: Sales professionals at any level.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Choose a category from below in which you are nominating a sales individual:

  • Sales Leadership of the Year - recognizing head/leader of sales, title examples or similar include: Chief Sales Officer, VP of Sales, VP of Sales & Marketing, Country Manager, etc. Corporate executives such as CEO, Chief Engineering, etc. can also be nominated for their role in driving sales or key clients.

  • Worldwide Sales Executive of the Year - recognizing sales executives with responsibility for sales that extends to more than just national/country level, i.e. worldwide or involves more than 1 country.

  • National Sales Executive of the Year - recognizing sales executives with responsibility for sales performance on a national/country level.

  • Regional Sales Professional of the Year - recognizing sales professionals with responsibility for sales performance for a regional level within national/country.

  • Area Sales Professional of the Year - recognizing ecognizing sales professionals with responsibility for sales performance for an area within a regional level of national/country.

  • Sales Director of the Year - recognizing performance of sales directors at organizations of any size, type, and from where in the world.

  • Sales Manager of the Year - recognizing performance of sales managers at organizations of any size, type, and from where in the world.

  • Sales Operations Professional of the Year - recognizing performance of sales operation executives or professionals at any level at organizations of any size, type, and from where in the world.

  • Sales Enablement-Training Professional of the Year - recognizing sales executives or professionals who sell, manage, design, or deliver sales training

  • Sales Representative of the Year - recognizing performance of executives or professionals at any level at organizations of any size, type, and from where in the world that made significant contribution to their organization's sales.

  • Channel-Partner Sales Professional of the Year - recognizing performance of Channel-Partner executives or professionals at any level at organizations of any size, type, and from where in the world.

  • Franchise Sales Professional of the Year - recognizing performance of Franchise sales executives or professionals at any level at organizations of any size, type, and from where in the world.

  • Public Sector-Government Sales Professional of the Year - recognizing performance of Public Sector-Government sales executives or professionals at any level at organizations of any size, type, and from where in the world.

  • Corporate Large Accounts Professional of the Year - recognizing performance of executives or professionals at any level at organizations of any size, type, and from where in the world that handle corporate large account sales.

  • Pre-sales Professional of the Year - recognizing performance of pre-sales executives or professionals at any level at organizations of any size, type, and from where in the world.

  • Business Development Professional of the Year - recognizing performance of business development executives or professionals at any level at organizations of any size, type, and from where in the world.

  • Customer Success Professional of the Year - recognizing performance of customer success executives or professionals at any level at organizations of any size, type, and from where in the world.

Nominee's Full Name:

Nominee's Job Title:

Company Name:

City, State/Province, and Country where this nominee is based:

Select an Industry: (choose from this list)

In less than 650 words summarize the most important accomplishments of this nominated person in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this nominee had on your organization.:

Summarize in a not more than 3 bulleted points why this nominee deserves recognition.:

Why enter? This section honors Sales Teams in organizations of all types, sizes and every industry from around the world.

Who Should Enter? Nominate your company's Sales Team from any city, country, or worldwide.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Choose a category from below in which you are nominating a sales team:

  • Worldwide Sales Team of the Year -recognizing sales teams with responsibility for sales that extends to more than just national/country level, i.e. worldwide or involves more than 1 country.

  • National Sales Team of the Year - recognizing sales teams with responsibility for sales performance on a national/country level.

  • Regional Sales Team of the Year - recognizing sales teams with responsibility for sales performance for a regional level within national/country.

  • Area Sales Team of the Year - recognizing sales teams with responsibility for sales performance for an area within a regional level of national/country.

  • Field Sales Team of the Year - recognizing sales teams that involve face to face sales/meetings with clients.

  • Online Sales Team of the Year - recognizing sales teams that sell through online, catalogs, emails/social media, etc.

  • Telesales Team of the Year - recognizing sales teams that sell through telephone, etc.

  • Sales Operations Team of the Year - recognizing performance of sales operation teams at organizations of any size, type, and from where in the world.

  • Sales Support Team of the Year - recognizing sales teams that provide administrative, logistical, or resource support to sales.

  • Channel-Partner Team of the Year - recognizing performance of Channel-Partner teams at organizations of any size, type, and from where in the world.

  • Franchise Sales Team of the Year - recognizing performance of Franchise sales teams at organizations of any size, type, and from where in the world.

  • Public Sector-Government Sales Team of the Year - recognizing performance of Public Sector-Government sales teams at organizations of any size, type, and from where in the world.

  • Presales Team of the Year - recognizing performance of pre-sales teams at organizations of any size, type, and from where in the world.

  • Customer Success Team of the Year - recognizing performance of customer success teams at organizations of any size, type, and from where in the world.

Team Head's Full Name:

Team Head's current Title:

Company Name:

City, State/Province, and Country where this team is based:

Select an Industry: (choose from this list)

Full Names of other Members of the Team (separate each name with a comma):

In less than 650 words summarize the most important accomplishments of this nominated team in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this team had on your organization.:

Summarize in a not more than 3 bulleted points why this nominee team deserves recognition.:

Why enter? This section honors Sales Departments in organizations of all types, sizes and from every industry around the world.

Who Should Enter? Nominate your Sales Department from any city, country, or worldwide.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Department Head's Full Name:

Department Head's current Title:

Company Name:

City, State/Province, and Country where this department is based:

Select an Industry: (choose from this list)

Full Names of other key members only of this department (separate each name with a comma):

In less than 650 words summarize the most important accomplishments of this department in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this department had on your organization.:

Summarize in a not more than 3 bulleted points why this department deserves recognition.:

Why enter? This section honors your company for one major achievement in sales. This achievement could be from any city, country, or worldwide.

Who Should Enter? Companies from all over the world that have had at least one major achievement in Sales in the past 12 months.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Select a category in which you want to nominate your company's sales achievement:

  • Sales Turnaround of the Year - recognizing sales organizations for improvements in sales revenues, operations, expansions, etc.

  • Best use of Technology in Sales - recognizing sales organizations for their innovative use of technology to improve sales leads, operations, orders, etc.

  • Most Effective Sales Improvement Strategy of the Year - recognizing sales organizations that have made improvement in their sales operations, methods, and processes.

  • Sales Lead Generation Program & Online webinar of the Year - recognizing sales organizations for their sales leads and online webinar programs.

  • Outbound Marketing Program of the Year - recognizing sales organizations for their public relations, marketing, advertising, promotions, to increase sales.

  • Inbound Marketing Program of the Year - recognizing sales organizations for their lead generation, content/information, and prospect cultivation

  • Best use of Social Media in Sales - recognizing sales organizations for best use of social media to promote and grow sales

  • Best Customer Survey Process of the Year - recognizing sales organizations for best use of surveys to promote and grow sales.

  • Best Deployment of the Year - recognizing sales organizations for their best deployments and customer success.

  • White Paper or Research Report - recognizing sales organizations for their white papers or research reports.

  • Best Sales Website of the Year - recognizing sales organizations for websites that promote and grow sales.

  • Sales Process of the Year - recognizing sales organizations for best sales process methodologies

  • Sales Enablement-Training Program of the Year - recognizing sales organizations for their development and use of sales training and coaching programs

  • Innovation in Sales - recognizing sales organizations for innovative ways that promote and grow sales.

  • Best Sales Incentives for Sales Professionals - recognizing sales organizations for their best incentives to their sales professionals.

  • Best Employer for Sales Professionals - recognizing sales organizations for being great employers.

Achievement Title (10 words or less):

Company Name:

City, State/Province, and Country for where this achievement is being nominated:

Select an Industry: (choose from this list)

Full Name's of people who made this achievement possible (separate each name with a comma):

In less than 650 words summarize the most important sales achievement of your company in the past 12 months and how this was made possible. Conclude at the end the impact this achievement had on your organization.:

Summarize in a not more than 3 bulleted points why your company deserves recognition.:

Why enter? This category recognizes Sales MVP (Most Valuable Professional) from organizations of all types, sizes and every industry from around the world.

Who Should Enter? Sales professionals from all over the world.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Nominee's Full Name:

Nominee's Job Title:

Nominee's Job Level: (choose from this list)

Company Name:

City, State/Province, and Country where this nominee is based:

Select an Industry: (choose from this list)

In less than 650 words summarize the most important accomplishments of this nominated person in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this nominee had on your organization.:

Summarize in a not more than 3 bulleted points why this nominee deserves recognition.:

Why enter? Sales Milestone is a major goal. A sales milestone can be Sales Growth of the Year, Sales Collaboration of the Year, Sales Incentive of the Year, Customer Acquisition of the Year, or anything that contributed to sales for the organization.

Who Should Enter? Sales professionals

Eligibility Requirements: At least one milestone in sales

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Sales Milestone of the Year Title (in 10 or less words):

Company Name or Agency:

City, State/Province, and Country where this nominee is based:

Full Names of everyone who played a key role in this milestone (separate each name with a comma).:

In less than 650 words summarize the most important milestone of the year. Tell us the story behind how it all started, timelines, what efforts were made to reach success, and what was the result and conclusion.:

Summarize in a not more than 3 bulleted points why this milestone deserves recognition.:

Why enter? Champion of the Year could be a sales professional - your company's founder, your immediate boss or manager, colleague you work with at your job - simply that one sales person you believe truly deserves a trophy this year.

Who Should Enter? You tell us - Who would you nominate as the Sales Champion of the Year from your company?

Prepare Your Answers For the following Qs:

Nominee's Full Name:

Nominee's current Job Title:

Company Name or Agency:

City, State/Province, and Country where this nominee is based:

In less than 650 words summarize who the nominee is and why you believe he/she is a champion.:

Names and Job Titles of at least 4 people who will be attending the awards ceremony with the nominee to honor him/her with this award.:

2. Customer Service & Contact Center Awards section
 

Why enter? This section honors Customer Service or Contact Center individuals in organizations of all types, sizes and from every industry around the world.

Who Should Enter? Customer Service or Contact Center Individuals from any city, state, country, or worldwide.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Select now a category in which you want to nominate a customer service individual:

  • Customer Service Leadership of the Year - recognizing head/leader of customer service, title examples or similar include: Chief Service Officer, VP of Customer Service, Country Manager, etc. Corporate executives such as CEO, Chief Product Engineering, etc. can also be nominated for their role in driving sales or key clients.

  • Front-Line Customer Service Professional of the Year - recognizing the achievements of customer service professionals who directly engage customers.
     
  • Back-Office Customer Service Professional of the Year - recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations or in back-office operations.

  • Customer Service Manager of the Year - recognizing the achievements of customer service managers and service professionals with a managerial role at at organizations of any size, type, and from where in the world.

  • Customer Service Professional of the Year - recognizing the achievements of non-executive customer service professionals.

  • Young Customer Service Professional (age 30 years or less) of the Year - recognizing the achievements of customer service professionals under the age of 30.

  • Contact (or Call) Center Leadership of the Year - recognizing the achievements of head/leader, senior contact or call center executives for their achievements

  • Contact (or Call) Center Manager of the Year - recognizing the achievements of contact or call center managers for their achievements

  • Contact (or Call) Center Professional of the Year - recognizing the achievements of contact or call center non-executive professionals.

Nominee's Full Name:

Nominee's Job Title:

Company Name:

Number of Full Time Employees in this Company (worldwide) in the past 12 months:

City, State/Province, and Country where this nominee is based:

Select an Industry: (choose from this list)

In less than 650 words summarize the most important accomplishments of this nominated person in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this nominee had on your organization.:

Summarize in a not more than 3 bulleted points why this nominee deserves recognition.:

Why enter? This section honors Customer Service & Contact Center Teams in organizations of all types, sizes and every industry from around the world.

Who Should Enter? Nominate Customer Service or Contact Center Teams from any city, country, or worldwide.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Select now a category in which you want to nominate a customer service team:

  • Customer Service Team of the Year - Back-Office - recognizing service teams that provide back-office service functions such as returns, billing, credit and collections, payments, security and other support services.

  • Customer Service Team of the Year - Complaints - recognizing service teams whose primary focus is to address and resolve customer complaints. 

  • Customer Service Team of the Year - Front-Line - recognizing service teams that directly engage customers. 

  • Customer Service Team of the Year - Overall Leadership & Management - recognizing the leadership teams of customer service organizations and contact centers for their achievements.

  • Customer Service Team of the Year - Operations - recognizing achivements of service operation teams at organizations of any size, type, and from where in the world.

  • Customer Service Team of the Year - Recovery Situation - recognizing service teams who have demonstrated exceptional skill in recovering either an individual case or in rebuilding an underperforming service department.

  • Customer Service Team of the Year - Training - recognizing teams that develop and deliver training to customer service organizations and contact center personnel. 

  • Customer Service Team of the Year - Others - recognizing service teams for their achievements in all other areas that have not been covered in the above.

Team Head's Full Name:

Team Head's current Title:

Company Name:

City, State/Province, and Country where this team is based:

Select an Industry: (choose from this list)

Full Names of other Members of the Team (separate each name with a comma):

In less than 650 words summarize the most important accomplishments of this nominated team in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this team had on your organization.:

Summarize in a not more than 3 bulleted points why this nominee team deserves recognition.:

Select now a category in which you want to nominate this Customer Service or Contact Center Team:

Why enter? This section honors Customer Service & Contact Center Departments in organizations of all types, sizes and from every industry around the world.

Who Should Enter? Nominate your Customer Service or Contact Center Department from any city, country, or worldwide.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Department Head's Full Name:

Department Head's current Title:

Company Name:

City, State/Province, and Country where this department is based:

Select an Industry: (choose from this list)

Full Names of other key members only of this department (separate each name with a comma):

In less than 650 words summarize the most important accomplishments of this department in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this department had on your organization.:

Summarize in a not more than 3 bulleted points why this department deserves recognition.:

Why enter? This section honors your company for one major achievement in Customer Service & Contact Center. This achievement could be from any city, country, or worldwide.

Who Should Enter? Companies from all over the world that have had at least one major achievement in Sales in the past 12 months.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Select a category in which you want to nominate your company's Customer Service or Contact Center achievement:

  • Best Customer Service Website of the Year
  • Best implementation of Online Customer Service
  • Best Multi-channel Customer Service
  • Best use of Customer Insight for Customer Service
  • Best use of Social Media in Customer Service
  • Best use of Technology in Customer Service
  • Innovation in Customer Service
  • Innovation in Digital Transformation for Customer Service
  • Most Effective Customer Service Improvement Strategy
  • Most Effective Customer Service Learning & Development Program
  • Contact Center of the Year (Up to 100 Seats)
  • Contact Center of the Year (Over 100 Seats)  

Achievement Title (in 10 words or less):

Company Name:

City, State/Province, and Country for where this achievement is being nominated:

Select an Industry: (choose from this list)

Full Name's of people who made this achievement possible (separate each name with a comma):

In less than 650 words summarize this achievement. Conclude at the end the impact this achievement had on your organization.:

Why enter? Customer Service or Contact Center from companies/ organizations

Who Should Enter? Customer Service or Contact Center professionals from all over the world.

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Title (in 10 words or less):

Nominee's Full Name:

Nominee's current Job Title:

Company Name:

City, State/Province, and Country where this nominee is based:

Full Names of everyone who played a key role in this Achievement (separate each name with a comma).:

In less than 650 words summarize the most important accomplishments of this nominated person in the past 12 months and how these may relate to any previous performance or industry norms. Conclude at the end the impact this nominee had on your organization.:

Summarize in a not more than 3 bulleted points why this nominee deserves recognition.:

Why enter? Customer Service or Contact Center Milestone is a major goal of a company.

Who Should Enter? Companies from all over the world.

Eligibility Requirements: At least one milestone in Customer Service or Contact Center

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Customer Service or Contact Center Milestone of the Year Title (in 10 or less words):

Company Name or Agency:

City, State/Province, and Country where this nominee is based:

Full Names of everyone who played a key role in this milestone (separate each name with a comma).:

In less than 650 words summarize the most important milestone of the year. Tell us the story behind how it all started, timelines, what efforts were made to reach success, and what was the result and conclusion.:

Summarize in a not more than 3 bulleted points why this milestone deserves recognition.:

Why enter? Champion of the Year could be a Customer Service or Contact Center professional - your company's founder, your immediate boss or manager, colleague you work with at your job - simply that one Customer Service or Contact Center person you believe truly deserves a trophy this year.

Who Should Enter? You tell us - Who would you nominate as the Customer Service or Contact Center Champion of the Year from your company?

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Nominee's Full Name:

Nominee's current Job Title:

Company Name or Agency:

City, State/Province, and Country where this nominee is based:

In less than 650 words summarize who the nominee is and why you believe he/she is a champion.:

3. New Product or Service, and Product Management/ Development Awards section
 

Why enter? This section recognizes new product, service, upgrades to existing product or service, and new innovations or innovative features added to existing products and services. All organizations in industries from all over the world are eligible to nominate one or more product or service that they have introduced or upgraded since January 1, 2015.

Who Should Enter? Every organization/manufacturer in the world that has introduced a new product or service, or plans to introduce a new product soon, or has upgraded an existing product or service.

Eligibility Requirements: New products and services announced or upgraded anywhere in the world.

Eligibility Period: From January 1, 2017 till date.

PREPARE YOUR ANSWERS FOR THE FOLLOWING

Select now a category in which you want to nominate your company's Customer Service or Contact Center achievement:

  • Best New Product or Service for Sales
  • Best New Product or Service for Customer Service
  • Best New Product or Service for Contact Center
  • Business Intelligence Product or Service
  • Cloud Computing/SaaS Product or Service for Sales
  • Cloud Computing/SaaS Product or Service for Customer Service
  • Cloud Computing/SaaS Product or Service for Contact Center
  • Collaboration Product or Service   
  • Customer Relationship Management Product or Service  
  • Inbound Marketing & Sales Software    
  • Incentive Management Solution
  • Integrated Communications Product or Service  
  • Interactive Voice Response Solution   
  • Sales Automation Solution   

Product/Service Model Name:

Company whose Product/Service is being nominated:

City, State/Province, and Country where this company is based:

Select an Industry: (choose from this list)

Is this a "Product", "Service", or Combination of Product + Service"?:

Date, Month, and Year till when this product announcement may be on embargo (applicable only if the product has not been made public yet):

Year in which this product/service was first introduced to the market:

Year in which this product/service was last upgraded or revised:

Version # that is being nominated:

Approximate number of users of this product/ service worldwide:

In less than 650 words summarize the most important features and benefits of this nominated product or service and any direct benefits these may have for users.:

Summarize in a not more than 3 bulleted points why this product or service deserves recognition.:

4. Sales and Service Enablement: Training, Consulting, and Outsourcing Awards section
 

Why enter? Recognizing

Who Should Enter? Being Updated

Eligibility Period: From January 1, 2017 till date.

Prepare Your Answers For the following Qs:

Select now a category in which you want to nominate your company's Customer Service or Contact Center achievement:

  • Sales Consulting Practice of the Year
  • Sales Outsourcing Provider of the Year
  • Sales Training Practice of the Year
  • Customer Service or Contact Center Consulting Practice of the Year
  • Customer Service or Contact Center Outsourcing Provider of the Year
  • Customer Service or Contact Center Training Practice of the Year

Achievement (in 10 or less words):

Company Name:

City, State/Province, and Country where this company is based:

Full Names of CEO and other key Management members (separate each name with a comma):

In less than 650 words summarize the most important achievements:

Summarize in a not more than 3 bulleted points why this achievement deserves recognition.:

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