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WINNERS WILL BE ANNOUNCED ON JUNE 27, 2016 IN SAN FRANCISCO
Winners of the Annual 2015 Customer Sales and Service World Awards
Front-Line Customer Service Professional of the Year
Gold Winner
Marcie Holzwarth, Key Accounts Executive - DHL Express (Tempe, AZ USA - 2,500 or more Employees) - Industry: Transportation, Storage, and Logistics
 
Customer Service or Contact Center Department of the Year
 
Customer Service only - Industry: Information Technology Services
Gold Winner
Cam Anderson, SVP Global Operations - Masergy Communications, Inc. (Plano, TX USA - 100 - 499 Employees - Industry: Information Technology Services)
 
Customer Service only - Industry: Information Technology Software
Gold Winner
Daniel Ortolani, Senior Vice President of Worldwide Customer Support Services - Information Builders (New York City, NY USA - 500 - 2,499 Employees - Industry: Information Technology Software) - department includes Frances Gambino, VP of Technical Content Management; Mark Nesson, Executive Director & Chief ATS Architect; Tony Li, Director of CSS & Premium Support; Denise Ospedales, Technical Director of Premium Support; Kathleen Butler, Customer Care Manager
 
Customer Service only - Industry: Insurance
Gold Winner
Dana Vance, Customer Service Manager - Family Heritage Life Insurance (Broadview Heights, OH USA - 100 - 499 Employees - Industry: Insurance) department includes Kathy Poslet, Mickey Kovach, Pat Szabo, Radames Cortes, Regina Gleisser, Ricky Roman, Stacey Santin
 
Customer Service only - Industry: Telecommunications
Gold Winner
Art Gairo, Senior Vice President of Operations - Broadview Networks (King of Prussia, PA USA - 500 - 2,499 Employees - Industry: Telecommunications) department includes JC Calhoun - VP Service Operations Paul Pennisi - VP Customer Operations Jeff Todor - Managing Director Enterprise CS Nathan Muller - Managing Director OfficeSuite CS Domenic Cutry - Director Technical Services 
 
Combinations of Customer Service and Contact Center - Industry: Transportation, Storage, and Logistics
Gold Winner
Alexandra Green, Manager, Claims & Complaints - DHL Express (Tempe, AZ USA - 2,500 or more Employees - Industry: Transportation, Storage, and Logistics) department includes Cassie Spaulding, Mark Loomis, Michelle Ticknor, Andrea Cayler, Joseph Martinez, John Grimes
 
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Customer Service or Contact Center Team of the Year
 
Customer Service only
Gold Winner
Susan Tukel, President - LECMPA (Southfield, MI USA - 11 - 99 Employees - Industry: Insurance) Team includes Christine Brayanis, Melissa Davis, Ryan Partyka, Carol Dudas, Pamela Heidel, Andrew Benoit, Theresa Shari
 
Combinations of Customer Service and Contact Center - Industry: Envrionmental Products and Services
Gold Winner
Casey Thayer, Project Manager - Outreach Process Partners (Annapolis, MD, USA - 11 - 99 Employees - Industry: Envrionmental Products and Services) Team includes: Darieus Za Gara, Sarai Pena, Lee Mueller
 
Combinations of Customer Service and Contact Center - Industry: Transportation, Storage, and Logistics
Gold Winner
Alexandra Green, Manager, Claims & Complaints - DHL Express (Tempe, AZ USA - 2,500 or more Employees - Industry: Transportation, Storage, and Logistics) Team includes Andrew Lobosco, Daniela DeLaTorre, Joe Santinello, Joyce Stellino, Olivia Mora, Robert Ramsey, Susan Kent
 
Product, Service, or Solution (New Product, Upgrade to an existing product, or Innovation) - Industry: Cloud Computing/SaaS
Gold Winner
Brainshark, Inc. (Waltham, MA USA - 100 - 499 Employees) for Brainshark Sales Accelerator v1.0
 
Product, Service, or Solution (New Product, Upgrade to an existing product, or Innovation) - Industry: Information Technology Software
Gold Winner
Verint Systems (Melville, NY USA - 2,500 or more Employees) for Verint Engagement Analytics™
 
Best White-Paper/Report of the Year
Gold Winner
Attendance on Demand (Livonia, MI USA - 11 - 99 Employees) for Managing the Challenges of Around-the-Clock Operations 
 
Marketing Individual of the Year
Gold Winner
Paige O'Neill, CMO - SDL (San Francisco, CA USA - 2,500 or more Employees)
 
Blog of the Year
Gold Winner
CloudLock (Waltham, MA USA - 11 - 99 Employees) for CloudLock Blog www.cloudlock.com/blog/
 
Video of the Year
Gold Winner
CloudLock (Waltham, MA USA - 11 - 99 Employees) for About CloudLock http://youtu.be/uIxo9WWjbuE
 
Website of the Year (Best Overall Web Design)
Gold Winner
CloudLock (Waltham, MA USA - 11 - 99 Employees) for www.cloudlock.com
 
Marketing Department of the Year
Gold Winner
Bernd Leger, VP Marketing - CloudLock (Waltham, MA USA - 11 - 99 Employees) 
Questions/Comments - send email to nominations [@] cssworldawards [dot] com
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IMPORTANT DEADLINE
First Early Bird Deadline is November 13, 2015. Click on the Blue Enter Online Button Below To Submit Your Nominations.
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